"I want an appointment tonight at 8pm for Highlights" the reply is "I am sorry we are fully booked", then "But i'm going out tonight" sound familiar?

Let me explode a few myths around this particular phenomena.

* They probably are fully booked, it isn't a personal Vendetta against you.

* Always book your next appointment before you leave the salon, this solves that problem.

* Late night appointments and Saturdays go first, don't leave things till the last moment if the appointment is for a special occasion.

* Try to think of a couple of alternative times before calling, this should make the whole experience less frustrating for you.

* Remember consultations are usually free and can normally be done on the spot.

* For special occasions it is worth doing a trial run

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